Our client, a leader in their field is currently seeking a 1st level support analyst to join their busy team. You will be the first point of contact for over 8,000 users’ nation wide and will provide 1st level support across a range of issues including MS Office, Windows, Active Directory, MS Exchange as well as a range of in house applications.

You will have strong communication and interpersonal skills as well as a strong customer service ethic.

Key Skills Required:

• 2+ years experience providing 1st level support
• Experience troubleshooting and supporting MS Office Suite, Windows Server 2003, MS Exchange and Active Directory
• Experience using Service Management tools such as Infra, Heat or Remedy
• Experience with Microsoft operating systems and software (Windows XP, Office)
• Previous experience in a customer service role with a strong customer service ethic
• Strong communication skills with the ability to liaise effectively with all levels of stakeholders
• Tertiary qualifications and ITIL certification would be desirable

For more information please contact Laura Bainbridge at Talent2 on (02) 9087 6256 quoting reference 42507 or alternatively, please apply online below.